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Part 5: Perceptible Information, the fourth principle of Universal Design
by Antonia Levy, Christopher Leydon & Chris Kchao
This month we discuss the fourth principle of Universal Design (UD), Perceptible Information, meaning that “the design communicates necessary information effectively to the user, regardless of ambient conditions or the user’s sensory abilities.”
Guidelines for adherence to this principle include:
- Use different modes (pictorial, verbal, tactile) of presentation for essential information.
- Provide adequate contrast between essential information and its surroundings.
- Maximize “legibility” of essential information.
- Differentiate elements in ways that can be described (i.e., make it easy to give instructions or directions).
- Provide compatibility with a variety of techniques or devices used by people with sensory limitations.
Practical examples for this principle are tactile features on numeric keypads for blind users, which usually include a dot on the 5 key, a tactile circle on the enter/confirm button and a tactile x on the cancel/clear button. Consumer devices such as thermostats or infrastructure such as pedestrian signals now employ a combination of tactile, visual, and audible cues to be accessible to all.
In education, this principle calls for providing essential information in a variety of modes (e.g., written, symbolic, tactile, verbal) thereby ensuring effective communication with all users regardless of their sensory abilities. This includes making all (online) instructional materials accessible to users of screen reading software as demonstrated in this video.
For an expert account of how screen readers, we turned to guest contributor Chris Kchao, who handles assistive technology in the Office of Student Disability Services here at CUNY SPS.
Screen readers, sometimes referred to by the general term screen access programs, allow blind or visually impaired users to gain access to written information on electronic devices. Text is typically either read aloud by a synthetic voice or output to a refreshable Braille display. The function of a screen reader is not simply to render any text available on screen, but to facilitate interaction between the person and the user interface. In practical terms, the screen reader doesn’t just voice the text, but also provides contextual information about the item being read (whether it’s a menu, button, checkbox, link, etc). For instance, here’s the output from the NVDA screen reader when a user presses the Windows start key:
Start menu, Search Box, edit: Search programs and files.
By way of these prompts, a user is informed not only of what the screen says, but also how to proceed. Among other things, we’re told that a menu is present, and that we’re focused on an edit field in which we may begin entering text.
When a screen reader encounters a document embedded on a website or posted in a Blackboard course site and the user opens it, that document also needs to be accessible to the screen reading software in order for a visually impaired person to access the content. PDF documents, for example, are only accessible when text contained in them is searchable. They should include other “hidden” features, called tags that are added for accessibility purposes only and have no visible effect on the PDF. Such tags include descriptive text for images (called Alt Text) or structure tags (called headings) added to titles, subtitles, etc.
Note that most PDFs created using a scanner are considered inaccessible because they are simply images of the page, which means that a screen reader cannot recognize any of the text. For various ways to make PDF documents accessible to all, see our quick guide or video tutorial with detailed instructions.
PDFs may also be created by conversion from another type of file, such as Word or PowerPoint. If you follow accessibility guidelines when creating those source documents, and then “save as” a PDF, the accessibility features such as headings or Alt Text for images will carry over into your PDF document. See our Accessibility Resources Site for additional tutorials explaining how to create accessible Word, Excel, and Powerpoint documents as well adding captions to your YouTube videos.
This article is part of an ongoing series introducing the concept of Universal Design (UD) as it applies to the context of higher education and to our work at CUNY SPS. Each installment covers one of the seven principles of UD with practical examples for both faculty and staff, including things you might not immediately associate with accessibility—or inaccessibility. Catch you next time!
Part 4: Simple & Intuitive, the third principle of Universal Design
by Antonia Levy, Christopher Leydon & Julie Maybee
Simple & Intuitive, the third principle of Universal Design (UD), refers to the use of any product being “easy to understand, regardless of the user’s experience, knowledge, language skills, or current concentration level.” Guidelines for this principle include:
- Eliminate unnecessary complexity;
- Be consistent with user expectations and intuition;
- Accommodate a wide range of literacy and language skills;
- Arrange information consistent with its importance; and
- Provide effective prompting and feedback during and after task completion.
General design examples for this principle include the moving sidewalks found in airport terminals and other public spaces, or the kind of lavatory faucets that make their operation readily apparent and relatively easy.
Remember instruction manuals that either use overtly technical terminology or visual instructions that are impossible to follow? Instructional materials would be readily accessible to more people if they take into account the principle of simple and intuitive design, for instance by combining plain language and drawings alongside the text. Avoiding unnecessary complexity and jargon applies to any instructions—including those created by university offices for use by staff, faculty, and students.
The design of our campus facilities should facilitate immediate understanding about the purpose and utilization of each design feature. Moreover, its means of use should be intuitively obvious so that it operates as anticipated by the user who can, therefore, use it spontaneously.
For a faculty perspective this month, we invited Julie E. Maybee, Associate Professor of Philosophy at Lehman College and Adjunct Associate Professor of Disability Studies here at CUNY SPS, who suggests a number of ways to apply this principle to the design of online and hybrid courses in Blackboard (Bb).
To make course navigation more simple, I aim to minimize the number of clicks required for students to figure out what work they need to do each week. I create a folder for each week in a content area on Bb called “Weekly Modules” or “Weekly Folders.” The folder description includes the date range for each week, as well as special due dates (such as for essays, or drafts of the final paper)—hence, the “Weekly Folders” section almost serves as a course calendar as well.
Each of the folders contains all the work the students have to do for that week. Moreover, in the interest of simplicity, each folder has the same structure:
- An item introduces the week’s topic and study questions or learning outcomes;
- A list of assignments students have to complete during that week—i.e., what to read, what work to submit, etc.;
- A list of the week’s readings; and
- Links, with assignment instructions, to the specific Bb tools students will use to submit their work, e.g. a link to the relevant discussion board (or blog) or to submit an assignment.
Each folder is thus a completely self-contained place where students can go to complete all their work for the week.
There are also a few ways to make the course design more simple and intuitive. For one, providing multiple access points to the same items can help your students to navigate the course site more easily. For example, aside from the links in the Weekly Folders, I provide shortcuts to the discussion board or blog on the course menu for faster access. In addition, I create a link to the “Help with Writing the Final Paper” folder both within the “Assignment Information” section (for students looking for information about the assignment) as well as the “HELP!” section of the course (for students who think in terms of needing help with the paper). In other words, whichever way they might think, students will find a link to the information they are looking for in either place.
Also, limiting the variety of tools you assign is an easy way to simplify the design of your course—for both the instructor and the students. Each feature in Blackboard works a little differently; e.g., replying to a discussion forum is different than commenting on a blog or editing a wiki, and using the assignment tool is different from taking a test. So, instead of trying to use them all, I give similar assignments from week to week, or at least in multiple weeks. For instance, in some of my courses, students do the exact same discussion assignment for weekly readings: students must post four posts to the discussion board, some of which must answer study questions I provide on each of the readings, and some of which must respond to my or other student’s posts.
Making your assignments repetitive also helps to convey your course expectations to students. When an assignment is the same every week, students will find it easier to learn what they are expected to do, and they also have multiple opportunities to learn (and respond to) your expectations for that kind of assignment. If you then grade the discussion every week—preferably by using rubrics, which Blackboard makes fairly easy to do—you will also be providing consistent feedback to students that helps them to understand what these expectations are.
Last but not least, assigning different levels of writing assignments helps to accommodate students with a wider range of literacy and language skills. Since I do not typically grade discussion posts for grammar and style, I use the discussion board as a place where students can write more informally. Short blog/paper assignments can be helpful as a scaffold for the final paper by giving students lower-stakes opportunities to practice skills they will need when completing the more significant assignment later. In my own discussion posts and in grading feedback, I encourage students to provide citations to back their claims, to interpret quotations in their own words, to offer scholarly evidence from the readings for their views, and so on.
These are just a few ideas about some of the ways our courses can be more simple and intuitive—and hence more accessible—for students.
This article is part of an ongoing series introducing the concept of Universal Design (UD) as it applies to the context of higher education and to our work at CUNY SPS. Each month we cover one of the seven principles of UD with practical examples for both faculty and staff, including things you might not immediately associate with accessibility—or inaccessibility. Catch you next month! Questions or feedback? Email Antonia Levy or Christopher Leydon.