shieldNow that the fall semester has begun, some students have reported issues accessing content in their Blackboard course site and have reached out to the Help Desk to ask which browser is best for use with Blackboard. Firefox is SPS’s preferred browser; however, the most recent release of Firefox may impact your viewing of YouTube videos and other media from within Blackboard and Digication.

Both Firefox 23 and Google Chrome 26 have introduced “Mixed Active Content Blocking,” a security enhancement that prevents active content delivered through an unsecure (HTTP) connection from displaying on secure (HTTPS) environments such as Blackboard and Digication. This security improvement prevents active content added to courses  (JavaScript, embedded objects, Flash animations, streaming video or audio, and external hyperlinks) from loading automatically. However, this feature works similar to your browser’s pop-up blocker and is easy to “turn off” and unblock desired media.

If you have trouble viewing embedded media from within Blackboard or Digication, look for a small shield icon to the left of the web address in Firefox or to the right in Chrome. Click on the shield and follow the prompts to unblock the missing media. View videos for detailed instructions for allowing blocked content in Firefox or Chrome.

To access all of SPS’s Help Desk videos click here.

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