Comments on: BlackBerry Blunder Transcends International Seas http://cunysps.wordpress.com/2011/10/19/blackberry-blunder-transcends-international-seas/ Thu, 16 May 2013 13:34:11 +0000 hourly 1 http://wordpress.com/ By: miranda2111 http://cunysps.wordpress.com/2011/10/19/blackberry-blunder-transcends-international-seas/#comment-411 Wed, 19 Oct 2011 19:17:42 +0000 http://cunysps.wordpress.com/?p=756#comment-411 Hi Casey,

Thanks for your comment :) I’m glad my post was though-provoking. I feel its time to upgrade too.

I’m sorry about your experience with customer service. I think “big company’s” fail to realize that its one of the primary reasons why people discontinue their service agreements.

I’m glad you were able to use the internet as a resource to find out what the heck was going on since your provider failed to! If I were you, I’d try to get the credit, as so many people weren’t able to complete simple tasks.

Thanks for your support (by reading and commenting)…until we talk again!

All the best,
Miranda

]]> By: MVCasey http://cunysps.wordpress.com/2011/10/19/blackberry-blunder-transcends-international-seas/#comment-409 Wed, 19 Oct 2011 16:22:51 +0000 http://cunysps.wordpress.com/?p=756#comment-409 Very thought-provoking post Miranda. I didn’t have a smartphone until last year and got along just fine without it. However, I was twitching the afternoon my service was down. At first, I didn’t realize it wasn’t just me and I tried to contact Blackberry. The customer service website is very un-user friendly so I sent a general email. I got an automated reply that my email was not delivered and was given several “self help” sources (some of them were pretty stupid) and was also advised to contact Blackberry Support via my cellphone. Excuse me, but I can’t. I had to use the Internet to find out what was going on and itt took several hours for service to be restored.

I learned on the Internet that RIM is offering some kind of app credit and apologies for the outage. RIM has not contacted me, but they sure know how to message me when they want me to download something from the app store.

I read today that RIM is coming out with a new operating system to revitalize the brand – http://www.huffingtonpost.com/2011/10/19/rim-blackberry-bbx_n_1019371.html. Until recently, I was satisfied with my Blackberry, but my customer service experience was less than satisfactory. Nothing compares to Apple customer service. I have to wait until the summer to upgrade to an iPhone.

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